Refund policy

No Return & No Refund Policy
Motu Patlu Gift House

At Motu Patlu Gift House, we take great care in ensuring that every product is checked for quality before it reaches our customers. Due to the nature of our products, we maintain a strict No Return and No Refund Policy.

1. No Returns or Exchanges
All sales are final. Once an order has been placed and delivered, it cannot be returned, exchanged, or refunded under any circumstances.

2. Damaged or Incorrect Items
We only consider claims if:

• The product received is damaged, defective, or incorrect. To be eligible for review:

• You must contact us within 24 hours of delivery
• Provide clear Opening Videos and photos of the issue along with your order details

If your claim is approved, we may offer a replacement for the same product (subject to availability). No refunds will be issued.

3. Order Cancellation
Orders cannot be canceled once they have been processed or shipped.

4. Non-Returnable Items
All items sold by Motu Patlu Gift House are non-returnable, including but not limited to:

• Customized or personalized products
• Gift items and decorative products
• Sale or discounted items

5. Contact Us
For any concerns regarding your order, please contact our support team at:
motupatlugifthouse444@gmail.com
whatsapp - 8391984053

By placing an order with Motu Patlu Gift House, you agree to this policy.

Thank you for shopping with us!