Shipping policy
Shipping Policy
Motu Patlu Gift House
At Motu Patlu Gift House, we specialize in customized and handmade gifts, crafted with care and attention to detail. Please read our shipping policy to understand how we process and deliver your orders.
1. Order Processing Time
- All our products are custom-made and handmade, so processing time is required before shipping.
- Orders are typically processed within 3–7 business days depending on the complexity of the customization.
- During peak seasons or high order volumes, processing may take slightly longer.
2. Shipping Time
- Once your order is shipped, delivery usually takes 4–8 business days depending on your location within India.
- Delivery times may vary due to courier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- We may offer free shipping on selected products or promotional offers.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID/link via SMS or email to monitor your delivery status.
5. Delivery Issues
- Please ensure that your shipping address and contact details are accurate.
- Motu Patlu Gift House is not responsible for delays or non-delivery due to incorrect address or unavailable recipient.
6. Damaged Packages
- If you receive a damaged package, please contact us within 24 hours of delivery with photos/videos as proof.
- We will review the issue and assist you accordingly.
7. Contact Information
For any shipping-related queries, feel free to reach out to us:
📞 Phone: 8391984053
Thank you for choosing Motu Patlu Gift House for your special gifts!